Frequently Asked Questions

In-stock orders are usually dispatched within 2 business days of payment, Monday–Friday excluding national holidays. Some products have different timelines, so check the specific product description before ordering. Preorders follow their own production schedule.

Our shipping policy estimates domestic transit at 2–7 days and international transit at 4–22 days after dispatch. Processing time is separate. These are estimates, not guaranteed arrival dates; destination, carrier and customs can affect timing.

Order well ahead of your travel date and check whether each item is in stock or a preorder. If your event is close, email us with the product, size, destination and date you leave before purchasing. We can help assess timing, but cannot guarantee a festival deadline.

Shipping costs are calculated at checkout based on your order and destination. For international orders, check the available destination and shipping options at checkout. Import duties and taxes may be payable when your shipment arrives. See our Shipping Policy for details.

When your order is dispatched, you’ll receive a tracking link with carrier updates. Check your email, including spam or promotions folders. If you cannot find it, email support@dripdroplabs.com with your order number.

Contact us as soon as possible. Our shipping policy allows address changes and cancellations before dispatch. Once an order has shipped, address changes or cancellation may no longer be possible; the applicable return policy will apply.

Check the tracking details, shipping address and nearby delivery locations, then contact the carrier and our support team with your order number. For loss, damage or delivery disputes, the carrier’s investigation and our Shipping Policy determine the next steps. A replacement or refund is not automatic.

A preorder reserves an item before it is ready to ship. Read the product listing for the preorder end date and estimated timeline. Production, arrival at our shipping location, quality checks and delivery all take time. Estimates are not guarantees. Read our Preorder Information Guide for the process.

Some pieces are limited runs, so a restock is not guaranteed. Email us with the product name and size you’re looking for. Browse Last Drop closeout deals for remaining styles and sizes.

Use the size chart and fit notes for the specific item rather than assuming every style fits the same. Compare the listed measurements with a garment you already like. Start with our Hooded Baseball Jersey, Hoodie or Basketball Jersey size charts. If you’re between sizes, contact us before ordering.

Follow the care label and product description for your specific piece. Fabrics, trims and finishes vary, so one care method does not apply to everything. For example, our hoodie listings recommend washing with like colors on cold and drying on low heat. If instructions are missing or unclear, ask us before washing.

No—check the individual product description for its specific effects. UV-reactive colors respond under UV/blacklight; reflective materials bounce light back toward its source; glow-in-the-dark materials emit stored light after charging. These are different effects, and one does not automatically mean a product has the others.

The environment becomes part of the design. Depending on the piece, daylight, blacklight, direct light and movement can change how colors or finishes appear. Screens and camera settings also affect appearance. Use the product description and available photos to understand that item’s materials and effects.

Submit your return request by email within 10 days after delivery. Eligible items must be unused, in the same condition received and in their original packaging. A receipt or proof of purchase is required. Email us before sending anything back and review the Refund Policy for eligibility and exclusions.

Under our current refund policy, customers pay return shipping, shipping charges are non-refundable, and approved refunds carry a 10% restocking fee. Contact support about an incorrect or defective item so we can confirm the applicable process.

Sale items are not eligible for refunds under our current policy, but size exchanges are available subject to stock and our exchange conditions. You pay to ship the item back; Drip Drop Labs pays to ship the replacement size. Request your exchange within 10 days after delivery. Check the product details and sizing before purchasing. If an item arrives incorrect, damaged or defective, contact us promptly so we can review the issue.

We offer exchanges for a different size of the same item, subject to availability. Request an exchange within 10 days after delivery by emailing support@dripdroplabs.com with your order number, item and requested size. Items must be unused, in the same condition received and in their original packaging, with proof of purchase. The customer pays the return shipping cost to send the item back to us. Drip Drop Labs pays the shipping cost to send the replacement size to the customer. Please contact us before sending your item back so we can confirm availability and provide instructions. If we sent you the wrong size, Drip Drop Labs covers both the return shipping and the shipping of the correct size.

Email support@dripdroplabs.com promptly, within 10 days after delivery, with your order number, a description of the issue and clear photos of the item and packaging. Keep the packaging while we review your request.

Once a return is received and inspected, we’ll email you with the approval or rejection. Approved refunds are sent to the original payment method; your bank or card provider may need additional processing time. If an approved refund has not appeared, check with your payment provider and then contact us.

It’s the connection between what you wear and what you experience—the art, the music, your people and the night you’ll talk about for years. What you wore is woven into what you felt—and putting it on brings a little of that night back. Find the art that feels like you. Take it somewhere you’ll never forget.

Our Gateway Mall retail location in Lincoln, Nebraska, is permanently closed. Drip Drop Labs continues online. For current festival vending information, contact us before making plans to visit in person.

Yes. For artist collaborations or custom merchandise inquiries, email us with your artist or brand name, product ideas, estimated quantities and target deadline. We’ll discuss the project and next steps.

Email support@dripdroplabs.com or use our Contact Us page. For order questions, include your order number and the email used at checkout so we can help more efficiently.