Shipping policy
Drip Drop Labs ("we" and "us") is the operator of (https://dripdroplabs.com). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
At Drip Drop Labs, many of our items are limited-run, artist-designed, and produced in small quantities. To protect our customers and ensure fairness for everyone, we maintain clear shipping and delivery standards. By ordering you are agreeing to the following statement below and the policies detailed herein
“I confirm that my shipping address is correct and understand that once my order is marked “Delivered” by the carrier, Drip Drop Labs is not responsible for lost or stolen packages. I agree to the policies below including Drip Drop Labs’ Shipping & Delivery Policy.”
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Drip Drop Labs will happily accept returns due to change of mind as long as a
return request is received by us within 10 days after delivery of your item. Items must be
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email. Drip Drop Labs will refund the value of the goods returned but will NOT refund
the value of any shipping paid.
3.2 Warranty Returns
Drip Drop Labs will happily honor any valid warranty claims, provided a claim is
submitted within 10 days after delivery of the items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Drip Drop Labs
to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
3.3 Size Exchanges
We offer exchanges for a different size of the same item, subject to availability. Request an exchange within 10 days after delivery by emailing support@dripdroplabs.com with your order number, item and requested size. Items must be unused, in the same condition received and in their original packaging, with proof of purchase. The customer pays the return shipping cost to send the item back to us. Drip Drop Labs pays the shipping cost to send the replacement size to the customer. Please contact us before sending your item back so we can confirm availability and provide instructions.
If we sent you the wrong size, Drip Drop Labs covers both the return shipping and the shipping of the correct size.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
Please double check your shipping address! We will not be responsible if we ship your items out to the wrong address you inputted. We will not take responsibility and will not give you a refund or ship another item(s) to you for your error. You will have to reorder and pay for the new items again.
4.5 P.O. Box Shipping
Drip Drop Labs will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Drip Drop Labs
encourage you to be aware of these potential costs before placing an order with
us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Drip Drop Labs at the customers expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a replacement as soon as the courier has completed their investigation into the claim. Refunds will only be issued by the carrier and not by Drip Drop Labs. Please use carrier insurance when selecting shipping options to receive a refund of the stated amount by the carrier.
9.2 Process for parcel lost in-transit
We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost. The replacement cost will be paid by the customer along with all shipping costs necessary to ship the item to the customer. Replacement costs can be insured and distributed through the mail carrier if customer selected insured shipping. Drip Drop Labs does not issue replacement costs. Please contact your mail carrier.
9.3 Shipping and Delivery Policy - Missing, lost, wrongly delivered, wrong input of shipping address, or another issue by customer and/or shipping carrier.